Privacy Policy

When you request a quote: We may collect your name, phone number, email address, property address, the rooms requiring flooring, the materials you are considering and any other information you choose to provide. If you send photographs of the space, we collect those as well.

When you apply for work: We may collect your name, contact information, work history and other information contained in your application or résumé.

When we work for you: We keep relevant measurements, project photographs, quotes, contracts, invoices, payment records and communications concerning the project.

When you create an account: We collect your email address and a secure, one-way hash of your password. We cannot see or recover your password.

When you use our website: Our website and hosting provider may automatically collect limited technical information, such as your IP address, browser or device type, access times, requested pages and security or error logs.

We do not use behavioural advertising trackers or third-party analytics cookies. We use only cookies that are reasonably necessary to operate features such as secure sign-in.

We use personal information to:

We do not sell or rent personal information. We do not send promotional emails unless you have agreed to receive them.

When you voluntarily provide information for a quote, project, account or job application, you consent to its use for the purposes described in this policy.

We will ask for separate permission before using identifiable photographs of your home or project for promotional purposes. You may withdraw your consent on reasonable notice, subject to any legal or contractual restrictions.

If you provide personal information about another person, you must have their authority to do so.

We limit access to people and services that need the information for their work, including:

Service providers may process information on our behalf. Some may store or process information outside Canada. When this happens, the information may be subject to the laws of the country where it is processed.

We may take photographs to document site conditions, installation progress, completed work and possible warranty issues.

We will obtain permission before publishing identifiable photographs of a customer’s home or project in our gallery or other promotional materials. We will not publish the customer’s name or address with those photographs.

You may withdraw permission by contacting us. We will remove the photographs from platforms we control within a reasonable time, although we cannot always remove copies previously cached or shared by others.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal or business requirements.

Our usual retention periods are:

When information is no longer required, we securely delete it or remove identifying details. Residual copies may remain temporarily in routine backups until those backups are overwritten.

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information.

These safeguards include encrypted website connections, access controls and secure password hashing using Argon2id. Files are not made publicly accessible, and résumés are restricted to the owner and anyone directly involved in hiring. Embedded location metadata is removed from project photographs before storage.

No system can be guaranteed completely secure. If a privacy breach occurs, we will contain and assess it and notify affected individuals and privacy regulators where required by applicable law or otherwise appropriate.

You may submit a written request asking us to:

We may need to verify your identity before responding. We will respond to access and correction requests within 30 days unless an extension is permitted by law. Access may be restricted where disclosure is prohibited or limited by law.

We may need to retain invoices, payment records or other information despite a deletion request when required for tax, warranty, contractual or legal purposes. If so, we will explain what must be kept and why.

Contact our Privacy Officer if you have a question, request or complaint. If we cannot resolve your concern, you may contact the Office of the Information and Privacy Commissioner for British Columbia or, where PIPEDA applies, the Office of the Privacy Commissioner of Canada.

Privacy Officer (Owner)
THW Floors
(250) 575-2215
thwfloors@gmail.com
Monday to Friday, 8:00 a.m.–4:00 p.m.